Mower Magic Reviews

They seem like a decent company, but their communication is just confusingly poor. I only got template emails in response to my questions about a preorder, and even after I filed a claim through PayPal, I didn’t hear a peep from them. Eventually, I got the product (which was as described and well packaged), so I canceled the claim. Still, I just don’t get why they can’t be more open with their customers. If they sort this out, it could be a great spot for lawn gear, but for now, I can’t really recommend them.

My dealings with Mower Magic have convinced me they’re a fantastic company. They’ve given me amazing help for my Robomow RX50 Pro, even though I didn’t buy it from them. Their top-notch technical assistance helped me sort out some problems that popped up while I owned it, and just before the two-year warranty was up, they took care of the unit and swapped out some parts that needed fixing at no cost. Lawnmowers, whether robotic or not, face a lot of wear and tear over time, so having reliable long-term service is crucial for keeping customers happy. Big shoutout to Connor Moore and Tim Martland in MowerMagic's tech team for their expertise and ability to fix my issues. My mower has covered over 450km on its own so far, and with MowerMagic’s backing, I’m confident it’ll keep tackling a chore I dislike for a long time to come. Definitely recommend!

I ran into a snag with my Robomow robotic mower, but I got tons of helpful info through email and phone calls to sort it out (not ditching my bae). Eventually, the machine needed a look in the Workshop, and a thorough and logical assessment uncovered the issue. Now, the Robomow is back to doing its thing just like it has for over six years. The service I got was top-notch and super supportive. Thanks a bunch! I’ll definitely be back.

I ordered some parts on 16/4/22 and was told it’d take ten days for delivery. I called back on the 28th to check on my order, only to find out it still hadn’t arrived. I rang again to see if it had been dispatched, and they assured me it would arrive by Friday the 14th. When I called to confirm if it was coming that day, I was told it still hadn’t been sent out. Now, it won’t be delivered until 20/05/22. You call yourself number one? You’ve got to be kidding! I’d never recommend this lousy company—just a bunch of excuses. Stay far away from them!

Awful service. I can't reach anyone on the phone to follow up on a late order, and the email reply mentions it might take a while to respond to my question. But they sure took my money right away when I placed the order.

I just got myself a mower and trimmer from Mower Magic, and I gotta say, I was really blown away by the great value and the awesome customer service from the crew. You bet I'll be shopping here again! Big shoutout to Sam for helping me pick out the perfect product!

I bought a scarifier and a backpack sprayer from Mower Magic, and the following day, they let me know that the supplier couldn't fulfill the order for the sprayer. Samuel reached out, and we talked about some alternatives. I inquired if he could get me a different model than what was listed on their site, and he managed to find a way for me to get the one I wanted. The customer service and communication were fantastic. I'll definitely be turning to Mower Magic for more supplies for my business. Thanks a bunch!

I bought a fuel cap from Mower Magic, and due to a mix-up, I ended up with two sent to me and was charged for both. A simple phone call fixed the issue in no time. Overall, it was a really helpful, quick, and efficient service.

For the past three years, I've relied on Mower Magic while my old Kawasaki brushcutter is slowly giving up the ghost. The selection of spare parts from their detailed catalogs is huge. They cater to a variety of brands and the prices are quite fair, so I plan to keep using their services as long as they’re around. Seriously, give them a shot; you won’t regret it!

I gotta say, this was awesome. I spent a good while hunting for the right mower blade, and then I stumbled upon it at Mower Magic, no hassle whatsoever. Super easy. Everything went smoothly: just a quick tap on PayPal, and I was done. Can't wait to swap out our old blade and kick off the mowing season!

Back in July, I placed an order for a ride-on mower and ran into the global shortage that’s been hitting everyone needing one. I opted to wait it out and paid the full amount. Throughout the waiting period, I was kept in the loop, and they even offered me a different machine, which I went ahead and accepted. When the mower arrived, I noticed some extras were missing, but Sam quickly took care of that, and I should have them soon. All in all, my experience with Mower Magic has been top-notch. They’ve navigated this worldwide shortage like pros, been upfront and clear the whole time, resolved the missing parts issue, and I’ve got no complaints at all.

I recently bought my first item from Mower Magic and was really impressed that the hefty package arrived on the second day. I checked out their website to buy, but I needed some info, so I called them up. They were super helpful, and I ended up making the purchase over the phone. Fantastic experience!

I placed an order for an item that was actually out of stock, even though the site showed it as available. I let the sales team know I was okay with waiting for it to be back in stock. After three months, still no luck. Not their fault, though. When I requested a refund, they processed it on the same day. I then ordered a different product, and it was shipped out really quickly. So, definitely a big thumbs up!

I placed an order for something that was marked as available on the site. After waiting 4 days, they finally got back to me to say it wasn’t actually in stock! They mentioned it would be shipped in a few weeks! I thought it was already on its way! Just don’t advertise items you can’t deliver, it’s that easy.

I really appreciate my barrow, especially after having a lung taken out and dealing with our muckheap being on a slope. This barrow has been a true blessing; I can clear out two stables in one go! It helps me get up the hill, and the tipping feature makes unloading a breeze. I honestly can't imagine my routine without it. Best, Val Wildman.